Hotline vkontakte. How to write to technical support VK - free support service VKontakte support number

Users of the social network Vkontakte periodically have various questions, problems or difficulties associated with their personal page. However, not everyone knows how to write to Vkontakte technical support in order to get advice from a real support agent. It is worth noting that when deciding how to write to the VK support service, this can be done in various ways. The main options include the following:

• Write to technical support from your page;
• Send an email;
• Contact the support service, without authorization, through the main page of the site.

How to write to VK support from your page

After logging in to the site, in the upper right corner near your mini-avatar, click the cursor and select the “Help” item in the drop-down menu. You can write to VK technical support from your phone, but it is recommended to use a computer and a browser on it to correctly and fully display all the functions of the VK site.

Here the basic Vkontakte reference guide opens with a number of standard problems considered and their solutions, but it does not interest us.

Therefore, we select any of the considered problems, then click on the button “This does not solve my problem”, and then “I still have questions”. In the window that appears, you should use the “Ask a Question” item, where you will need to describe in detail the essence of your problem. Now it becomes really clear how to write to the VK technical support of a real site agent, instead of studying standard problems and procedures, or communicating with a robot.

After that, the user will see a window for contacting and subsequent communication with technical support, where you can receive answers to your request, as well as track its status.

Write support e-mail

Those who cannot figure out how to write to VK support in a new design can send a letter with their application to the mailbox. To do this, you need to send an email from your email to the address

Even the smallest social networks have a large staff of specialists who can solve almost any problem that arises at any time. What can we say about the giants from the series or VKontakte, whose staff is probably measured in tens of thousands of people ...

Despite the fact that such Internet projects are as easy to use as possible, some project participants still have problems with the site. And often these are such difficulties that can be solved in just a few seconds. For example, a person may not know how to change their date of birth. It is for such questions that a technical support service is usually created.

If we talk about VK, then, as far as we know, the social network uses a large number of agents who can be asked any question regarding the project. However, some ask support tricky questions that are remotely related to the site and support service agents, nevertheless, still answer, sometimes even with humor.

Very often such a question arises - is it possible to call VKontakte technical support? No, this cannot be done. Of course, such a huge structure has an official phone number, but you won’t be able to solve the difficulty with its help - all questions should be asked only through the online form.

How to ask a question to the VKontakte support service?

A new page will open where you can see the most frequently asked question. A little higher is the search bar where you can enter your question.

We ask any question, for example, “blocked the page”.

At the bottom of the dialog box, a "None of these options apply" button appears. Click on it, a sign will appear about the waiting time for an answer, after which you need to click on the "Ask a question" button. On the newly opened page, you can describe your problem in more detail. When finished, click "Submit" and wait for a response from the agent.

As you can see, there is nothing complicated about this. We, in turn, advise you to look for answers to your questions, with regards to the vastness of the Runet, since with a 99% probability the answer has already been voiced more than once. In addition, you load the support service less.

Well, if you have any questions for us, ask them in this thread, we will try to answer them.

For many users, the social network VKontakte is more than just a page on the network. For some, this may be a job, for others a repository of photographs or documents, for others the main means of communication, and so on. Accordingly, for such users, an unexpected problem in the operation of a social network can become a real stress (for example, photos are not loaded, various errors occur, and so on), which, among other things, can drag on for some time. The VKontakte network support service is always ready to assist the user with any questions. You can contact her directly from your page, which will be discussed below.

How to write to the VKontakte support service

If your page on the social network VKontakte is not blocked, then contacting the support service is very simple. Each user has the opportunity to contact VKontakte specialists directly from their page, for this you need to click on your avatar in the upper right corner on the page and select the "Help" item.

After that, a page will open that is able to answer most of the user's questions about the operation of the social network VKontakte. Check out the FAQ database to find a solution to your problem.

Note: Questions and answers are conveniently grouped into categories. It is also possible to switch to the full list of questions or try to find the answer to your question through the search.

If you can not solve the problem with the help of basic questions and answers, you can contact the support service representatives. To do this, go from the browser where you are authorized on VKontakte using the link: https://vk.com/support?act=new.

The Contact Support page opens. Here you need to give a brief description of the problem in the upper window, and describe in detail what the matter is below. If necessary, a document or photos can be attached to the message sent to the VKontakte support service.

When all the fields are filled in, click "Send", after which a window will appear in which the approximate time for waiting for a response will be written. If it suits you, and you want to know the answer to your question, click "Ask a Question".

After you submit your question, you can always return to it from the "Help" section of your page. If you remember any details about your question, you can go to an already posted pending question and add a message to it, as well as attach a photo or document.

Please note: If you were waiting for a response from a support specialist, but during this time managed to solve your problem yourself, do not forget to go to the submitted question and write that it is no longer relevant or click "Delete question".

How to call the VKontakte support service by calling the hotline

Many users are accustomed to the fact that almost any organization can be contacted via telephone by calling it. But in the case of the social network VKontakte, this is irrelevant.

On the network, you can easily find the VKontakte phone, but not the support service, but the main office of the company, which should be contacted with commercial offers or other important issues. As such, there is no support hotline phone number, and the only way for an ordinary social network user to get an answer to their question is to write to VKontakte in the way discussed above.

Sometimes situations arise that can only be resolved by contacting the administration of the social network.

Before as write to Vkontakte technical support think again, because you can solve the problem without doing it.

Waiting for a response from technical support can be more 24 hours. And information on the problems of Vkontakte can also be found on the Internet. All questions are answered on our website.

But, if you want or a person for actions of an unlawful nature, then such issues can only be considered through technical support.

1. To contact technical support go to the "Help" section from your profile.

• In the upper right corner, click on your avatar;

2. We write the problem that you are facing.

• As soon as you write a problem, you will have ways to solve it;

3. If the methods do not solve your problem, then click on the button "It doesn't solve my problem."

• If there is no such button, then go to link ;

5. Now in detail describe the situation and submit the issue for review.

• The more information you provide, the more chances that you will be helped to quickly solve the problem;

Everything, now it remains to wait response from Vkontakte technical support.

If you have been hacked - ask to write to the technical support of your friend/relative from his account (). Do the same if the page is blocked.

Lost access to phone, to which the page is linked? A support agent will help with a scan of your passport.

Are they trying to deceive you? Blackmail? send photos? Write to technical support, there is a way out.

If needed write to VK technical support from the phone, then you should perform similar actions only from the mobile application:

1. Download for iOS, Android or Windows Phone and go to the tab.

Vkontakte is a social network with a huge variety of settings and additional features, which is constantly under heavy loads. The daily audience of the site is more than 70 million people (according to Liveinternet statistics), and many users face problems while working.

The most common:

• The site does not open (does not work);
• Account stolen;
• Password recovery or change;
• Complaints about illegal actions of other users.

To help solve emerging problems, the administration created a department - a support service, consisting of trained specialists who are ready to solve any problem in a short time. There are three ways to contact technical support, we will consider each in detail.

Get in touch via the Q&A section

In order to reduce the load on the department, the development team created a section for answers to popular requests. However, not every problem can be solved with a templated unsubscribe. Therefore, in almost every section there is a button for creating an application.

1. Go to the "Questions and Answers" section following the link (you must be logged in to the system) — https://vk.com/support?act=home or through the "Help" section, from your profile.

3. Choose the appropriate option. If it does not solve the problem, click "Write support".

4. On the page that opens, describe the problem in detail and click "Submit". The speed of the decision will depend on the employment of employees.

How to write to technical support - direct link

In addition to the "standard" method described above, you can use a small "Live hack". The page for creating a new application has a permanent address, regardless of the profile id and available even if there is no access to the profile.

2. Before you ask a question - clearly formulate it, and if necessary, attach a screenshot. After sending, a window pops up informing about the waiting time.

3. The operator's answer will come in private messages and will be duplicated in the "My questions" section. There, you can continue the conversation if you have additional questions.

Remember, creating an additional request does not speed up the response time, but can be regarded as spam altogether.

Technical support mail

Difficulties arise, not only for registered users, but also for those who have not yet decided to start a profile. For such people, there is a special form of communication - technical support email.

It is enough to write a letter to the address - [email protected] , with a description of the difficulty encountered. The answer will come within a week, not earlier. Need faster? Start .

From open sources, we managed to add three more addresses where you can contact administration representatives:

• [email protected]- for media representatives;
• vk.com/ads/adv_agency - representatives of advertising agencies;
• vk.com/support?act=new_ads - help with advertising companies.

One of the most important omissions of the technical support department is free hotline number missing, because the voice of the problem is solved much faster.

Ask a question from a mobile phone

Mobile phone users are also not deprived of the opportunity to communicate with the "support" of the social network. If everything is clear with the mobile version of the site - the links are located similarly to the web version, you will have to search for the smartphone application.

1. Open the menu of the Vkontakte mobile application, the "Help" section.

2. Scroll through the list to the end and follow the buttons marked in the picture.

3. Answers to applications are located in the specified tab.

Feel free to continue communicating with the operator until your problem is resolved.

FAQ

Instead of the usual results, I picked up frequently asked questions regarding VK technical support and will try to give detailed answers to them.

What is the official website of "support"?- He is not. Everything is decided through the contacts described above.

How to call the hotline?- She is not. User support is provided only in writing.

The operator did not help solve my problem, what should I do?– In a couple of days, create another application, it will go to another specialist.