Microsoft hotline in Russia, how to write to support. How to contact Microsoft support? How to contact Microsoft support

Usually, when a novice user encounters some kind of computer problem, he dials the number of his more advanced friend or relative and tries to get help from him over the phone. It can be quite difficult to understand the essence of the problem from inconsistent explanations and suggest an intelligible solution in this way.

However, it is not at all necessary to constantly strain your programmer friends in order to get prompt and, most importantly, qualified help. After all, there is free technical support from Microsoft. They developed this system, they sold it to us, so let them figure it out, right?

In order to contact support, on the Windows 10 operating system, you need to perform the following steps. However, I want to warn you right away that you will have to communicate in English, so the further text will be useful only to those who can at least approximately express the essence of their appeal in this language.

1. Click on the search icon in the taskbar and start typing the word "support". At the third or fourth letter in the search results, the application "Contact Technical Support" will appear.

2. Launch this application. In it you will see a list of sections to clarify the category of your problem.

• My device - problems with the hardware. Your question will be forwarded to the device manufacturer. In some cases, this item may be missing.
• Accounts & billing - help with problems with login, account, payments and so on.
• Services & apps - questions related to the operation of the system and standard applications.

3. Choose the section that suits you. In the next steps, you will be asked one or two more clarifying questions to direct you to the right specialist.

4. As a result, sooner or later you will see a screen prompting you to choose the method of communication that is convenient for you. The quick call option is currently not working, the delayed call also hangs when choosing a date, but a chat with a technical support representative is quite accessible. Communication takes place in real time and with virtually no delays.

This method can help you out in difficult situations when there is nowhere else to get help. You can also go here for clarification of any controversial issues or advice regarding Windows and software from Microsoft. After all, who else, if not company employees, can be trusted as an authoritative source of information.

It's a pity that Help Desk in Windows 10 is not localized, which significantly reduces its usefulness for many of our readers. However, let's hope that a significant number of requests, including thanks to this article, will push Microsoft to eliminate this shortcoming.

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What is the Microsoft hotline in Russia, what numbers can I call, where can I send requests? What range of issues can the company's specialists help you deal with?

About company

Microsoft is a well-known IT technology company that has successfully developed and marketed new operating systems and other products since the late 1980s. Millions of users are demanding feedback, which we have managed to arrange in several formats.

Microsoft customers can send email messages or call numbers.

How to write to Microsoft support?

Microsoft support is more active in its partners and corporate clients, they have a "Support" section on the main portal -. But for this, users must have an activated profile in Office 365.

Otherwise, customers can count on the official website - which contains information on all products, instructions and answers to frequently asked questions. Additionally, you can count on the forums. The situation is typical for all countries (Russia, Germany, America, France, Japan, etc.).

For which Microsoft products is technical support available?

The Russian branch of Microsoft serves not only users of the Russian Federation, but also helps users in Belarus, Kazakhstan, Armenia, Uzbekistan, Georgia, Mongolia, Kyrgyzstan, Turkmenistan and Tajikistan. For all these countries, there is a single hotline, as well as technical support methods.

Microsoft hotline numbers

You can reach Microsoft Technical Support at:

• 88002008001;
• +74959167171.

The first number is a free hotline, but only when calling from mobile phones of Russian operators in the territory of the state. When calling from other countries that receive support in Russia, the call will be charged in accordance with the tariffs of the mobile operator. The second number is offered for dialing to residents of Moscow and the region. Both lines operate Monday through Friday from 8 am to 8 pm and on Saturday from 10 am to 6 pm.

For calls related to work and cooperation, you need to call the head office in Moscow:

• +74959678585.

This number is for employees and intended partners only.

How does the hotline work?

When calling the hotline to connect with a technical specialist of the desired department, the client must be told which product he has difficulty with:

• windows;
• office;
• Shop;
• Mail;
• Account;
• xbox;
• OneDrive;
• skype;
• Internet Explorer;
• edge;
• surface;
• Mobile device.

It is also required to provide information about the version of the software that the client uses. If a corporate client calls, for example, a school about software for education, which is installed in bulk on all computers, this must also be reported or selected in the voice menu.

On the technical support line, after receiving basic data from the client, employees will be able to clearly suggest which instructions to follow to solve the problem. They can also provide information about new product features or how to use them.

Technical support employees are required to explain every step of the client in great detail, so the conversation often lasts a long time (more than 10 minutes). Although multi-line telephones work, hotline operators do not always answer new calls immediately.

Alternative ways to contact Microsoft

The main way to find out the necessary information is to find it yourself on the official website. There are available instructions in the Support section. However, this is not the only way to solve the problem.

Microsoft has an official Facebook group where they respond within a few hours or so. However, the social network discusses the acquisition of software, not problems with it. Therefore, a client with technical problems is advised to turn to other methods of communication.

On the official website in the "Support" section there is an item "Contact the community". Here you can see already created themes of other users in the language specified in the site settings. The user can join the discussion or start their own. On the side is the "Feedback" panel, however, it is intended only for feedback on the forum, and in no way for solving software problems.

For developers and corporate clients, you can contact the company's employees in the appropriate tabs in the "Contacts" section - "For small, medium businesses and developers" -> "Support" (at the bottom of the page). Further, depending on which branch the corporate client goes through, a feedback form is provided, as well as the ability to check the status of their previous appeal.

In order to get help from Microsoft technical support on Windows 7 or 8, the user needs to go to the official website of the operating system developer and write an appeal or question on the forum. In Windows 10, this procedure is simplified and makes it much faster to contact Microsoft for an answer to a specific question.

Rules for contacting support on Windows 10

If you have a problem and you cannot solve it using standard methods, and there are no recommendations on our website, then contacting Microsoft technical support is the best way. Doing this with Windows 10 is easy enough. To do this, you need to follow these recommendations.

• Click "Start" and in the search bar enter the query "Contact Microsoft Support". Or we find this tool in the "All Programs" section.

• A new window will appear in which you need to select an approximate topic for the question. For convenience, Microsoft has divided topics into several categories and subcategories. Initially, you need to choose between "Accounts ..." (everything related to accounts, subscriptions and payments through the Microsoft Store) and "Services and applications" (everything related to programs and games). If you are accessing from a smartphone with Windows 10 Mobile, then you can also choose the third direction of questions - My device (update errors, warranty and repair of the gadget).

• If you select, for example, "Services and Applications", then a list of standard applications from Microsoft that may cause problems will appear. We select the program (use the scroll wheel) to further ask a clarifying question.

• In the next window, we also select a further category that is close to the error.

• Now that you have selected the program that you are having problems with, you need to select the contact form to contact Microsoft Technical Support. It can be a chat, a phone call or a call back.

• If you select chat, then within a few seconds or minutes (depending on the workload of the operator), a contact form will appear.

• Correspondence will be conducted in the selected language.

It is important to note that the Microsoft technical support service, as practice shows, helps to solve problems quickly and without harm to the user's system and files. In this case, the agent may offer to show him the screen (allow remote access) and, thanks to this, determine the cause of the error and correct it. Therefore, such an implementation in Windows 10 is the right decision by Microsoft, given the fact that Ten is still an unstable OS and often has problems with it.