iTunes does not see the iPod. Why does the computer not see the iPad via USB? iTunes does not see the iPhone: software diagnostics

If you are faced with the iTunes does not see your iPhone or iPad, then do not rush to panic.

There are several reasons for this problem, the main ones are three, which we will analyze below:

1. Unsuccessful flashing to original or custom iOS firmware
2. Error when syncing iPhone or iPad with iTunes
3. AppleMobileDevice service issues (most common issue)

1. In the first case, the problem is in the folder var/mobile/Media on your iOS gadget, the deletion of which will result in the deletion of all your photos and videos (you can and should make a backup if the information is dear to you) taken on the camera, and will also restore the iTunes connection with your iPhone or iPad.

Empty folder media You can use a utility to access the iOS file system, for example, or . After that, it is desirable to reboot the device and calmly synchronize.

2. In the second case, everything is much simpler. You need to unload (completely close) iTunes, after which it will go to the following path on your computer:

C:\Documents and Settings\\Application Data\Apple Computer\SyncServices\Local

Feel free to delete all the contents of the folder and restart iTunes. The problem should be solved and the program will see your device.

3. The most annoying problem in which iTunes does not see the iPhone Problems with the AppleMobileDevice service. It is unpleasant because not everyone solves it once and for all, it is not uncommon to have to solve a problem several times a week. The task is to restart the AppleMobileDevice service.

Restarting AppleMobileDevice on OSX

1. Disconnect iPhone or iPad from USB
2. Move the following to the cart:
   1. Finder -> Programs -> iTunes
   2. iTunes shortcut
   3. System / Libraries / Extensions / - "Go", delete the file AppleMobileDevice.kext(may be missing)
   4. System / Libraries / Receipts / - "Go", delete the file AppleMobileDeviceSupport.pkg(may be missing)
3. Emptying the basket
4. Reboot
5. Install
6. We connect the gadget

Restart AppleMobileDevice on Windows

1. Disconnect iPhone or iPad from USB, close iTunes
2. Control Panel -> Administrative Tools -> Services
3. Find Apple Mobile Device, restart
4. We connect the gadget

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When connecting your iPhone to a computer or laptop to work with digital data, the user may encounter the problem of not recognizing the device. The reason for this may be the incorrect functioning of the software or the malfunction of the Apple gadget itself.

Some breakdowns can be fixed on your own, otherwise you will have to contact the service center. Consider the reasons why iTunes does not see the iPhone and their solution.

Common problems when syncing an Apple device with a computer

Regardless of whether you connect your iPhone to a regular personal computer, laptop or MacBook, you may experience a lack of synchronization. To solve a problem, you need to find its cause.

The main reasons for unstable work:

• breakdown or incompatibility of the USB port with the device;
• non-working or non-original USB cable;
• problems in the software or in the operation of the Apple Mobile Device;
• malfunctioning iPhone.

Let's consider each separately. It is necessary to adhere to the specified procedure for diagnosing the health of a PC and an Apple device.

Diagnostics of the health and compatibility of the USB port with the device

If you connect your iPhone to a USB port and nothing happens, the port may be broken or not compatible with the device. Insert a flash drive or other USB device into this port to test operation. If the device is detected and works stably, reconnect your iPhone to another port, preferably located on the back of the system unit. For stable operation, it is recommended to use USB 3.0 or higher.

If reconnection did not give any result, go to another diagnostic item.

Diagnostics of a non-working cable

Connect the cable you are using to the charger and try to charge your iPhone. If the device does not charge, the cable is the cause, replace it. Otherwise, let's move on to working with itunes software and an Apple device.

iTunes does not see the iPhone: software diagnostics

Check if the appropriate software is installed on your computer or laptop. iTunes is a universal media player that combines the functions of playing music, movies, text books, an online store and an explorer that allows you to synchronize with other devices of the Apple family for data transfer. The program is available for installation on MacOS, Windows and Linux for free. It is recommended to download the software from the official Apple website (if you have a Mac, then the AppStore), so you get latest version software and a guarantee of security from intruders.

Devices running the Windows or MacOS family of operating systems have the Apple Mobile Device service, which is required to detect a connected Apple device in real time. Non-recognition of device synchronization may be due to its inoperability. To fix this problem, restart the service.

How to reset your Apple Mobile Device

To perform a service restart in the Windows operating system, you must:

1. Disconnect the Apple device from the computer and close iTunes;
2. Go to the control panel, find the "Administration" item, then open the "Services" tab;
3. Find the name of the service in the list and click on the "Stop" button;
4. Wait for a while, make sure the service has ended and re-enable it;
5. After a successful launch, connect your Apple device and wait for synchronization.

If nothing happened, the problem is in iTunes itself or with the technical part of your smartphone. Find the folder with the installed program, uninstall it. Download and install the latest software for your operating system version from the official Apple website.

It will not work to restart the Apple Mobile Device service on devices with the MacOS operating system using regular means. To disable it, do the following:

1. Disconnect your iPhone and close iTunes;
2. Delete the icons and folders with the contents of the iTunes that are in the library;
3. Find the AppleMobileDevice.kext and AppleMobileDeviceSupport.pkg files, delete them;
4. Empty the trash and reboot the devices;
5. Reinstall iTunes;
6. Connect your Apple device and wait for synchronization.

Consider what to do if iTunes does not see the iPhone even after performing operations with the Apple Mobile Device service.

iPhone diagnostics for USB port performance

The problem with synchronizing the device from Apple and the computer may be hiding in the unstable operation of the device itself. To begin with, make an external inspection of the smartphone. Check the charging connector for dirt and small objects, often this reason interferes with charging and connecting to a computer.

"Trust but check"

iOS developers have come up with a unique "Trust in Connected Devices" system. When transferring information to a third-party computer or laptop for the first time, you will see the prompt "Trust this computer?". Adding a computer adds it to the list of trusted devices. If you did not allow the computer to trust your iPhone, then you still have to do this to sync with iTunes, but first you need to do some manipulations that will allow the computer to “forget” its initial ban on interaction.

If you have macOS:

1. Open Finder, in the top menu, click transition and choose go to folder;
   
2. In the field that opens, write the path /var/db/ and click go;
   
3. Opening a folder lock down and delete its content. If the folder is marked with a small stop icon, it means that you do not have rights to open it, but this problem is very easily solved. Right-click on it (folder) and select properties;
   
4. Here we click on the lock in the lower right corner and enter the account password;
   
5. Now click on the + in the lower left corner and select your account;
   
6. Next, you need to expand the user rights. To do this, opposite our "account" we change only reading on the reading and writing;
   1. We continue along the path C:\ProgramData\Apple\Lockdown(if you have 7,8,10 version of Windows), for XP - C:\Documents and Settings\All Users\Application Data\Apple\Lockdown
   2. Delete the contents of a folder lockdown.

   If this procedure on the Windows platform did not help, then you should try updating the driver.

   
   

   If none of the above helped, contact the service center, where highly qualified specialists will determine why iTunes does not see the iPhone.

   Even more interesting and useful in the Telegram channel @proyabloko . Subscribe, it will be interesting!

iTunes is a service that greatly expands the capabilities of your Apple device. However, most features require the use of a computer version of iTunes, which can be accessed using the unit's connected USB cable. But the following problem can happen: for some reason, the application will stop syncing with connected devices, and this will severely limit the capabilities of your iPhone, iPad or iPod touch. We are trying to figure out why the computer does not see the phone connected via cable.

Why iTunes does not notice the connected device (iPhone, iPad, iPod) to a computer / laptop

There can be several reasons for such abnormal behavior of the program:

• The version of iTunes is outdated or not up to date.
• The files that ensure the normal operation of the program were damaged by a malicious virus or by the user himself.
• The USB adapter that helps you sync your device with your computer is defective.
• The problem can be caused by the device itself if the USB cable inlet is clogged with dirt or dust.
• The computer has not been given permission to use device data.

How to fix the problem

If you do not know what exactly is the cause of the problem, then use all the methods to eliminate it one by one until you find one that really helps. All the instructions below will be arranged in the following order: first there will be easy and quick, but no less important ways to fix the problem, and then longer and more complex ones.

Reboot phone and PC

If any problem occurs, the first thing to do is to reboot everything that is possible. All processes running in the background will be restarted, and unnecessary applications will be closed, so many errors can resolve themselves.

Issuance of a permit

The first time you connect your device with a USB cable to your computer for the first time and again, a notification will appear on the screen asking you if you trust this computer. If you reply "Cancel" or simply ignore the message, then iTunes won't be able to sync with your device, so you need to grant permission.

Checking and replacing the USB cable

If the reboot did not help, then you should check if the USB cable has external and noticeable damage, kinks, or punctures. You should try to connect the device with the same USB cable to any other computer or laptop, if possible, and check if this problem persists there. But before conducting the above experiment, you need to clean the Lightning input. You can also reconnect the device to a different USB port on your computer.

iTunes update

If the version of the program is out of date at the moment, then it may not work correctly, you should update it:

Reinstalling iTunes

Perhaps the application files were damaged by a malicious virus or, accidentally, by the user himself, then there may be problems with its operation. Updating the program in this case will not help, you should download the installation file from the official Apple website dedicated to iTunes - http://www.apple.com/en/itunes/download/, and go through the iTunes installation process again, after deleting the previous version.

Resolving conflict between iTunes and antivirus

It is possible that iTunes is mistakenly restricting the antivirus on your computer or laptop. But first you need to find out if your computer sees your Apple device. The following will provide instructions for each operating system separately.

MacOS

1. Press the Option button on your keyboard and expand the Apple main menu by clicking on the apple.
2. Go to the System Information section.
3. Go to the "System Report" subsection.
4. In the Hardware section, select the USB option.
5. If the computer sees your device, it will appear in the list of connected devices under its own name. Disable your antivirus completely and try syncing again. If the device is not in the list, then the problem is not with iTunes and conflicting applications, but with the USB port, USB cable, or the device itself.

Windows

Which way to solve the problem to choose for your case depends on which icon is displayed opposite your connected device:

Video tutorial: How to update drivers if iTunes does not notice the device and its contents

How to avoid similar problems in the future

There are a few simple rules that you can follow to greatly reduce the chances that you will encounter this problem again in the future:

• Constantly check for iTunes updates so that the version of the program is never out of date. Most of the problems associated with the service arise precisely because of the outdated version of the application.
• Get a few original USB cables so that if one breaks, you can use another one, and also be able to check what is the cause of the breakdown by replacing one cable with another.
• Do not try to change the files of the iTunes program without proper knowledge, as their damage will lead to the breakdown of the program itself.

So, if the iTunes application does not notice the phone or tablet connected to the computer and does not synchronize with it, then you should correct the error manually: update or reinstall the program, replace the USB adapter or port to which the cable is connected, update or install drivers manually. If none of the above methods helped to fix the problem, then there is only one thing left - to transfer the device to the official Apple service so that qualified specialists can figure out what's wrong and solve the problem.

Apple devices are famous for their reliability, but even with them “glitches” happen. Often, problems between the iTunes program and the device are due to program failures. Much less often, failures occur due to problems with the operating system or the hardware component of the devices. What to do if iTunes does not see iPod shuffle? For starters, do not worry, you can solve the problem yourself.

There are several ways to fix this problem. It is better to start with the simplest methods. If, after trying all the methods, the recognition problem persists, contact an authorized service center for diagnosis.

Driver update

Open the start menu and click on the control panel tab. In the workspace that opens, look for an icon called "Device Manager". Open it. In the proposed list, you need to find the attachment "USB controllers" and expand it. This is done by pressing the "down arrow" in front of the name. The expanded list should display a driver that has the word “Apple” (Apple Mobile Device USB Driver) in its name.

If you did not find a driver with that name, then expand the "portable devices" tab in the same window. This list should show your gadget. Right-click on it and select "update drivers" from the context menu. The search for drivers will automatically turn on. When they are found, they will also be installed automatically. Once the update process is complete, the device driver will appear in the USB Controllers tab. iTunes will immediately notify you that the device is connected.

iTunes and OS updates

When connecting an iPod, unknown errors or errors with "0xE" in the name may appear. This indicates that the device cannot be recognized by the program. Check for updates for the program and for the operating system you are using. If updates are found, then install them. After that, connect the device and check that it is turned on. On the message "trust this PC" you must click "trust".

USB

A recognition error may occur due to additional devices connected to the computer. If there are any, disable them all. Leave only the Apple gadget. If this does not help, try connecting the device through a different USB connector. Try to connect through all available ports. Do a reboot. And try connecting again.

If the methods did not work

If the above methods did not solve the problem, check the device by connecting it to another computer. If it connects and is recognized by another computer, then the problem is most likely with iTunes. It must be removed completely from the PC using a special utility. This is necessary so that there are no files left from it. Then install the latest up-to-date version.

If the gadget is not recognized on another computer, most likely there is a breakdown. In order to determine and correct it, you must contact an authorized service center for diagnosis and repair.

When iTunes stubbornly refuses to accept the iPhone connected to it. Today we will talk about some more methods of dealing with this disease, which will be useful for both iPhone and iPad.

First of all, if you have a problem recognizing a device in Tuna, make sure that: a) the USB cable used is working, b) the latest version of iTunes is installed, c) the i-device is connected directly to the USB port (it is better not to use extension cords), d ) the latest updates are installed on the computer, e) if you have an antivirus / firewall, then try to stop it for a while. As a last resort, try connecting the i-device to another computer (subject to all the specified conditions).

If all attempts were in vain, then use one of the following instructions (for Mac OS and Windows).

Instructions for Mac OS:

Step 1. Disconnect the i-device from the computer.

Step 2: Open Finder and locate the iTunes application in the Applications folder, then drag it to the Trash.

Step 3. Deal with the iTunes shortcut in an equally cruel way (to the Trash).

Step 4. Now you need to select " Go->Go to Folder: System/Libraries/Extensions/ and click on Go.

Step 5. Find the file AppleMobileDevice.kext and move it to the Trash.

Step 6*. Another file can be deleted by selecting " Go->Go to Folder: System/Library/Receipts/ and click on Go.

Step 7*. Find a file AppleMobileDeviceSupport.pkg and move it to the Trash. When prompted for an administrator password, enter it.

* If you have Mac OS X 10.6 or later, the "AppleMobileDeviceSupport.pkg" file may not be present, which means you can skip steps 6 and 7.

Step 8: Restart your computer.

Step 9. Select "Finder->Empty Trash" and restart your computer again.

Step 10: Download and install the latest version of iTunes.

Step 11 Connect i-device to computer and open iTunes.

Instructions for Windows XP (restarting the Apple Mobile Device service):

Step 2. Select "Start->Control Panel".

Step 3. We are interested in the "Administration" section, open it.

Step 4: Select "Services".

Step 5. Find the line Apple Mobile Device

Step 6. Start the service again - click on the arrow (Start service), or right-click on the line and select "Start".

Step 7. When the service restarts, connect your i-device and open iTunes (if it doesn't open automatically).

Instructions for Windows Vista/7 (restarting the Apple Mobile Device service):

Step 1. Disconnect your i-device from your computer and close iTunes.

Step 2. Select "Start".

Step 3. In the "Start Search" field, enter Services and open them when the search is done.

Step 4. Find the line Apple Mobile Device and click on the square icon (Stop service), or right-click on the line and select "Stop".

Step 5. Start the service again - click on the arrow (Start service), or right-click on the line and select "Start".

Step 6. When the service restarts, connect your i-device and open iTunes (if it doesn't open automatically).

In case this did not work, then try setting the Apple Mobile Device service to start automatically (double-click on the service and in the "Startup type" field, set Auto).

If none of this helped, then perhaps you will find a solution.