Service kkm. Maintenance and repair of KKM Consulting TsTO on the transition to new rules

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Authorized service center "Dialog-Universal" provides services for technical support and repair of cash registers. Our managers will assist in choosing a cash register that meets the specifics of your company, the specifics and requirements of the business (organizational form and applicable taxation systems), prepare a CCP technical support agreement and select the most convenient mode of such service for you in accordance with the Service Level Agreement.

Among our advantages over other companies is a full range of services for the maintenance of cash registers (CCT), 1C: Franchisee status and extensive experience. The purpose of our ASC is to provide the highest quality and comfortable service, as well as qualified advice on all issues related to the operation of cash registers. The masters of our technical service center are real professionals who have not only a wide range of special knowledge, but also sufficient practical experience.

Maintenance of online cash registers, fiscal registrars and smart cash registers is carried out by specialists of the authorized service center DIALOGUE-UNIVERSAL on behalf of manufacturers of cash registers with preservation of factory warranty obligations.

ASC KKT has the necessary spare parts, special equipment and tools, and most importantly - qualified specialists. Service and repair work is carried out on site or in our workshop. The replacement of the fiscal drive (FN) is made on the day of the appeal.

Employees of the TsTO KKT will provide you with qualified assistance in registering cash registers in the personal account of the taxpayer on the website of the Federal Tax Service.

Frequency of maintenance of cash registers

The maintenance schedule varies for different types of equipment and the needs of your company. We offer options for monthly and quarterly maintenance of cash registers, depending on the load and complexity of the equipment used.

In some cases, annual office maintenance is practiced, when the CCP owner independently brings equipment for maintenance to our service center.

The list of works includes: external inspection of equipment, testing the level of performance of all units and blocks of equipment, checking the correctness, clarity and completeness of displaying the necessary details on the cash receipt. In addition, when carrying out maintenance of cash registers, the specialist will definitely clean and lubricate the mechanical components, after which he will check the installed version of the software, install visual control tools. The final stage of work is sealing the case of the cash register and filling in the necessary documentation.

Technical support of cash register equipment includes:

scheduled preventive work
diagnostics and testing
software upgrade and update - cash register (front-office)
cleaning of external surfaces
cleaning and lubrication of components and mechanisms with partial disassembly of the device
warranty and post-warranty minor, medium, major repairs
commissioning, registration, registration and deregistration in the tax office
consultations of cashiers-operators on work with the cash register and the cash program

Terms of technical support vary
:

Technical support time (8 hours a day on business days / 12 hours a day on business days / 12 hours a day on business days and weekends / 24/7 service without days off and holidays);

Response time to the Customer's request (the time during which the request is transferred to the direct executor, who resolves the issue remotely or travels to the scene of the incident);

The time of localization of incidents (the time spent on restoring the operability of equipment, software or connecting equipment from a replacement fund);

Additional options (providing a replacement fund, delivery of equipment to a service center for repair and from repair, on-site repair at the Customer, delivery of consumables and accessories).

Tariffs for technical support, service and repair of cash registers

Technical support contract tariff plan	"Zero Doubt"	Economy	"Autonom"	"FR"	"Complex"
Equipment			autonomous cash desk	fiscal registrar	fiscal registrar, computer, keyboard, Barcode Scanner, money box, cash register software 1C, Frontol, Stroke:Cashier
Monthly payment
Quarterly fee
Annual payment
Total payment per year
Services under the contract
Monthly Maintenance
Quarterly Maintenance
Fulfillment of warranty obligations under the warranty of the CCP manufacturer
Provision of a service center guarantee for all CCP units for the entire period of operation
Telephone consultations in the "hot line" mode and information services on the use of cash registers
Connecting CCP: Connecting to a computer and setting up a computer-KKT connection; Connecting to a computer and setting up a barcode scanner; Cash drawer connection; Connecting cash register to 1C, Frontol, Stroke: Cashier.
Incident response time, working hours
Maximum repair time
Departure of a specialist for diagnostics, adjustment and repair of CCP
Delivery of a faulty CCP to the SC for repair and delivery of the CCP to the installation site after repair
Equipment repair and adjustment works
Troubleshooting on site
Diagnostics of the communication channel with OFD, setting up communication with OFD
Easy repair in the center
Average repair in SC
Repair difficult in the center
Spare parts at the expense of SC
Updating the system software of the KKT (flashing the system board)
Price list setting up to 100 items
Registration / re-registration / deregistration of cash registers with the Federal Tax Service
Adding a cash register to the LC of the Federal Tax Service, receiving a notification of the assignment of a registration number of a cash register
Scheduled replacement of the fiscal drive (13 months / 36 months)
Training to work with CCP in the office of the SC
Qualified EDS for registration of cash registers and OFDs

Registration / re-registration of cash registers with the Federal Tax Service is carried out at the office of the SC and includes:

connection of CCP to the Internet (if technically possible)
assistance in registration / re-registration of cash registers in the personal account of the Federal Tax Service
programming of internal tables of CCP settings
programming up to 3 products to the CCP database
entering registration data into the cash register and setting up communication with the OFD
Registration of cash registers in LK OFD

Planned replacement of FN (fiscal drive):

Departure of a specialist at the place of installation of CCP
Physical change of the fiscal drive
Connecting CCP to the Internet (if technically possible)
Assistance in registration / re-registration of cash registers in the personal account of the Federal Tax Service
Re-registration of cash registers in LK OFD

Simple repair - repair by software or firmware
Medium repair - repair by replacing units and blocks
Complicated repair - hardware repair of units and blocks

Explanation of abbreviations:
KKT - cash register equipment
stand-alone cash register - cash register, carrying out settlements without the use of a computer
fiscal registrar - CRE, performing calculations using a computer
SC - service center, an organization authorized by the CCP manufacturer to carry out work on technical support, maintenance and repair of CCP
Specialist - employee of the SC
FTS - Federal Tax Service
LK FTS - personal account of the owner of the cash register on the site nalog.ru
OFD - Fiscal Data Operator
LK OFD - personal account of the CCP owner on the OFD website

If it is necessary to replace the FN due to the expiration of the due date, the Contractor replaces it, while the Customer provides a new FN for replacement, or pays the Contractor its cost according to the invoice. In the event that the FN is out of order before the due date is completed, the Contractor, on its own, transports the FN for diagnostics to the manufacturer. If, as a result of diagnostics by the manufacturer, it is established that the case of failure of the FN is recognized as warranty, the Contractor shall replace the FN. If, as a result of diagnostics by the manufacturer, it is established that the case of failure of the FN is not recognized as warranty, the Contractor replaces the FN without additional payment for the replacement service, but the Customer pays the Contractor the cost of the new FN according to the invoice. After the replacement of the FN, the re-registration of the cash register with the tax office, the conclusion of an agreement with the OFD and the fiscalization of the cash desk is carried out by the Customer, or by the Contractor for a fee according to the invoice.

2 If the necessary spare parts are available, the repair is carried out within an hour after the delivery of the CCP for repair. At the same time, in the event of a warranty repair, the Customer does not pay the cost of the parts and spare parts necessary for replacement; in the event of a non-warranty repair, the Customer additionally pays the cost of parts and spare parts necessary for replacement. Non-warranty repair of CCP is carried out after payment of the cost of parts and spare parts necessary for replacement, or, by agreement with the Contractor, the cost of parts and spare parts necessary for replacement is paid upon issuance of the CCP after the repair.

3 The cost of the Contract includes pickup and delivery of CCP for repairs within the Moscow Ring Road. The collection of cash registers outside the Moscow Ring Road is paid additionally, the amount of the additional payment is agreed individually. If the number of Customer's requests for pickup and delivery of CCP and emergency departure of an engineer exceeds the number stipulated by this Agreement, then additional emergency departures of an engineer and pickup and delivery of CCP for repairs are paid by the Customer separately in excess of the cost of the contract at the rate: within the Moscow Ring Road - 1,000 rubles. for the departure, then the MKAD - the cost of the engineer's departure or the collection and delivery of the CCP for repair is agreed with the Customer individually before the departure of the engineer or courier.

4 An emergency departure of an engineer is carried out within 8 working hours after receiving an application from the Customer. The cost of the Agreement includes an emergency departure of an engineer within the Moscow Ring Road. Departure of the engineer outside the Moscow Ring Road is paid additionally, the amount of the additional payment is agreed with the Customer individually before the departure of the engineer.

Tariffs for maintenance (TO) of the Fiscal Registrar (FR) in Moscow:

maintenance tariff	The content of services according to the tariff	Cost of services, rub./quarter
Base	Quarterly preventive maintenance of CCP and repair of CCP on working days on the territory of the central heating station	1800
Standard	Quarterly preventive maintenance of CCP on working days of the central heating service, Departure of an engineer (for repairs) to the territory of the Customer from 9-30 to 18-30 on working days, response time 24 hours.	2700
Premium	Quarterly preventive maintenance of CCP on working days of the central heating service, Departure of an engineer (for repairs) to the Customer’s territory from 9-30 to 18-30 on working days, from 10-00 to 16-00 on weekends and holidays, response time 8 hours.	4000

Tariffs for maintenance (TO) of the fiscal registrar (FR) and autonomous cash register in St. Petersburg:

* the amount is indicated when taking into account the one-time payment of the KCP maintenance agreement for a period of at least one year.

Tariffs for maintenance (TO) in Vladimir:

Replacement of ECLZ in the IFTS by proxy (+500 rubles for each additional unit of CRE *)

Deregistration of cash registers with the IFTS by proxy (+500 rubles for each additional unit of cash registers*)

1. Service
Without departure	350 rubles/month
Maintenance of autonomous cash register with EKLZ on site	450 rubles/month
Without departure	450 rubles/month
Maintenance of the fiscal registrar with ECLZ on site	600 rubles/month
Maintenance of POS systems (including cash register software)	600 rubles/month
	150 rubles/month
	300 rubles/month
Planned replacement of ECLZ
Hologram installation Service
Installation of a set of stamps-seals
Deregistration of CCP
2. Putting KKM into operation

3. Central heating services by proxy


4. Additional services of central heating

Departure of a technical specialist on a false call
Document recovery
Minor repairs
Medium repair
Complicated repair	By agreement

Tariffs for maintenance (TO) in Voronezh:

1. Service
Maintenance of autonomous cash register with EKLZ	250 rubles/month*
Maintenance of the fiscal registrar with ECLZ	450 rubles/month**
Maintenance of KKM for UTII	150 rubles/month
Maintenance of the Printer of receipts for UTII	300 rubles/month
Planned replacement of ECLZ	8500 rub.
Technical expertise of CCP (annual, with installation of SVK CO)	500 rub.
Deregistration of CCP	500 rub.
* - the price is indicated when paying for an annual contract (in the case of quarterly payment, the service price is 300 rubles / month)
** - the price is indicated when paying for an annual contract (in the case of quarterly payment, the service price is 500 rubles / month)

2. Putting KKM into operation
Commissioning of an autonomous CCP (commissioning)		1200 rub.
Includes: preparation of cash registers for work, preparation of a complete package of documents for registering cash registers with the Federal Tax Service, installation of a hologram Service maintenance, installation of a set of stamps, seals, issuance of registers for a cashier-operator (KM-4) and accounting for the call of technical specialists (KM- eight)		1700 rub.


Registration of cash registers in the IFTS by proxy		1500 rub.

Replacement of ECLZ in the IFTS by proxy (+1000 rubles for each additional unit of CRE *)		1500 rub.

Deregistration of cash registers with the IFTS by proxy (+1000 rubles for each additional unit of cash registers*)		2000 rub.

Urgent (1-2) days registration of CRE in the Federal Tax Service by the TsTO by proxy		4000 rub.

4. Additional services of central heating
		1000 rub.
Unscheduled inspection of CCP (carried out upon detection of the fact of CCP opening by third parties)		500 rub.

Document recovery		500 rub.
Minor repairs	Only the cost of spare parts is paid.
Medium repair
Complicated repair		1000 rub.

Tariffs for maintenance (TO) in Krasnoyarsk:

1. Registration of KKM with the tax office

Staging is carried out with the participation of a representative of your company or by proxy.

2. Mandatory maintenance of KKM

Maintenance of KKM is carried out within the framework of the tariffs: "Exit" and "Stationary".

3. Additional services

1. REGISTRATION OF KKM WITH THE TAX INSPECTION:

Stages of registering KKM:	With the participation of our service engineer	By proxy
Preparation of documents for registration		FirstBIT
Technical preparation of KKM for commissioning	FirstBIT	FirstBIT
Registration for KKM (takes place with the participation of a service engineer in the IFTS)	FirstBIT	FirstBIT
Registration of KKM in the Federal Tax Service (takes place with the participation of a service engineer)		FirstBIT
Delivery and installation of KKM		FirstBIT
Cost, rub:

2. MANDATORY MAINTENANCE OF KKM:

* You bring your equipment to our office for service.

3. ADDITIONAL SERVICES

Tariffs for maintenance (TO) of an autonomous CCP in Izhevsk:

Technical support of CCP:	Cost per month (including VAT) rub.
	ASPD	CCP with ECLZ
Autonomous cash registers
Fiscal registrars

KKM, not assigned to electricians, subject to their delivery to the hospital by the Customer:	75% of the TS rate according to the place of registration of KKM
remote points	100-00 to the TS rate
SINGLE SERVICES:
Registration of cash register equipment with the IMTS without the participation of the Customer (registration of the KM4 journal, delivery and receipt of documents by proxy)
Commissioning of autonomous cash registers, programming, fiscalization, training of one cashier
Commissioning of fiscal registrars
ECLZ activation
ECLZ replacement
Removal of the fiscal report
Consultation on the use of KKM
Training a cashier without issuing a certificate
Issuance of a certificate
Issuance of a duplicate of the KKM passport
Departure of the master to the customer within locality
Insect cleaning
Installation of the hologram "Service"
Installation of a stamp-seal
PASSPORTIZATION OF KKM:
Registration of the version passport: Including the cost of a blank passport Excluding the cost of a blank passport
execution of an additional sheet to the version passport
MODERNIZATION OF KKM with EKLZ installation:
Retrofit kit with ASPD F-print 55

REPAIR OF KKM:
Checking for compliance with specifications
Those. CCM inspection (cleaning, lubrication, adjustment)
Repair of low complexity
Repair of medium complexity
Repair of a high degree of complexity

Tariffs for maintenance (TO) of an autonomous CCP in Penza:

1. Service
No. p / p	maintenance tariff	The content of central heating services according to the tariff	Cost of services for KKM, rub./quarter	Cost of services for FR, rub./quarter


1.1.	Standard	Quarterly preventive maintenance of CCP on working days of the central heating, Departure of an engineer (for repairs) from 9-00 to 18-00 on working days of the central heating, response time 24 hours.	750	825
2. Registration of cash registers in the Federal Tax Service
2.1.	Commissioning of cash register equipment (Preparation of cash register equipment for registration, activation of fiscal memory and ECLZ)		500	500
2.2.	Installing a service hologram		200	200
2.3.	Installation of a set of stamps of seals		100	100
2.4.	Journal of the cashier-operator KM-4		100	100
2.5.	KM-8 technical specialists call log		100	100
3. Central heating services by proxy
3.1.	Commissioning of cash register equipment in the IFTS by proxy		1000
3.2.	Replacement of ECLZ in the IFTS by proxy		1000
3.3.	Deregistration of cash registers with the IFTS by proxy		1000
4. Additional services of central heating
4.1.	Replacement of ECLZ when it is filled or expired		7800
4.2.	Departure of the engineer on weekends and holidays		1000
4.3.	Document recovery		For free
4.4.	Removal of cash registers from the register with the Federal Tax Service		500
4.5.	Repair of the first complexity (removal of fiscal reports, programming of sections, minor mechanical repairs on site without the use of spare parts)		300
4.6.	Repair of the second complexity (repair using spare parts)		500
4.7.	Repair of the third complexity (complex repair using soldering, mechanical - restoration or replacement of the main components of the CMC)		700
All prices in this offer are inclusive of VAT

Tariffs for maintenance (TO) in Saratov:

1. Service
Maintenance of autonomous cash register with EKLZ	420 rubles/month*
Maintenance of the fiscal registrar with ECLZ	495 rubles/month**
Maintenance of KKM for UTII	250 rubles/month
Maintenance of the Printer of receipts for UTII	300 rubles/month
Planned replacement of ECLZ
Technical expertise of CCP (annual, with installation of SVK CO)
Deregistration of CCP
* - the price is indicated when paying for an annual contract (in the case of a monthly payment, the service price is 490 rubles / month)
** - the price is indicated when paying for an annual contract (in the case of a monthly payment, the service price is 550 rubles / month)

2. Putting KKM into operation
Commissioning of an autonomous CCP (commissioning) Includes: preparation of cash registers for work, preparation of a complete package of documents for registering cash registers with the Federal Tax Service, installation of a hologram Service maintenance, installation of a set of stamps, seals, issuance of registers for a cashier-operator (KM-4) and accounting for the call of technical specialists (KM- eight)
Commissioning of the Fiscal registrar (commissioning) Includes: preparation of cash registers for work, preparation of a complete package of documents for registering cash registers with the Federal Tax Service, installation of a hologram Service maintenance, installation of a set of stamps, seals, issuance of registers for a cashier-operator (KM-4) and accounting for the call of technical specialists (KM- eight)

3. Central heating services by proxy
Registration of cash registers in the IFTS by proxy

Replacement of ECLZ in the IFTS by proxy (+1000 rubles for each additional unit of CRE *)

Deregistration of cash registers with the IFTS by proxy (+1000 rubles for each additional unit of cash registers *)

Urgent (1-2) days registration of cash registers in the IFTS by the TsTO by proxy

4. Additional services of central heating
Departure of the engineer on weekends and holidays
Unscheduled inspection of CCP (carried out upon detection of the fact of CCP opening by third parties)

Document recovery
Minor repairs	Only the cost of spare parts is paid.
Medium repair
Complicated repair
* - Prices are indicated subject to the simultaneous registration of several CRE units in one IFTS within one working day

Tariffs for maintenance (TO) in Yekaterinburg:

1. Service
Maintenance of autonomous cash register with EKLZ	230 rubles/month*
Maintenance of the fiscal registrar with ECLZ (Quarterly CCP preventive maintenance and CCP repair on business days, response time 24 hours)	350 rubles/month**
Maintenance of KKM for UTII	150 rubles/month
Maintenance of the Printer of receipts for UTII	200 rubles/month
Planned replacement of ECLZ
Emergency replacement of ECLZ (taking readings from a blocked cash register, breaking through amounts on a new ECLZ block)
Technical expertise of CCP (annual, with installation of SVK CO)
Deregistration of CCP
* - the price is indicated when paying for an annual contract (in the case of a monthly payment, the service price is 300 rubles / month)
** - the price is indicated when paying for an annual contract (in the case of a monthly payment, the service price is 450 rubles / month)

2. Putting KKM into operation
Commissioning of an autonomous CCP (commissioning) Includes: preparation of cash registers for work, preparation of a full package of documents for registering cash registers with the Federal Tax Service, installation of a hologram Service maintenance, installation of a set of stamps-seals
Commissioning of the Fiscal registrar (commissioning) Includes: preparation of KKM for work, preparation of a complete package of documents for registering the FR with the Federal Tax Service, installation of a hologram Service, installation of a set of stamps and seals.

3. Central heating services by proxy
Representation of the interests of the customer in the IFTS (by proxy)

4. Additional services of central heating
Departure of the engineer on weekends and holidays
Unscheduled inspection of CCP (carried out upon detection of the fact of CCP opening by third parties)
Document recovery
Minor repairs (repairs that are made without replacing spare parts and accessories, which does not require significant disassembly of equipment)
Medium repairs (repairs that require the replacement of parts of equipment and significant dismantling of equipment)
A range of services for the maintenance and repair of cash registers Company Cash Center carries out repair and maintenance of KKM in the city of Moscow. Our employees have developed an optimal range of services aimed at commissioning cash registers, maintaining them in working order, as well as troubleshooting and repair. When drawing up a maintenance contract, we take responsibility for the selection of a cash register, the preparation of the necessary documentation, its registration with the Federal Tax Service, scheduled maintenance and repairs. If you conclude a service agreement, then the specialists of our center: select for you the best version of the cash register, prepare everything for its registration, seal the new cash register or check the presence of a seal on the existing cash register; prepare CMC for commissioning; check the integrity of the device, as well as its mechanisms; carry out cleaning from dust and dirt; check the operation of the printer and its settings; check the quality of transmission of characters and symbols on the display; carry out maintenance of the software installed for the purpose of transferring information between the computer and the cash register; will reveal the level of wear of the battery and restore its capacity. All specified works will be carried out within the terms established by the contract at a time convenient for you. Regular maintenance and adjustment of the cash register will allow specialists to timely identify malfunctions and wear of mechanisms, and, accordingly, prevent breakage of cash registers. The cost of maintenance services for cash registers is low and varies depending on the list of works and the number of cash registers in the organization. Flexibility of conditions will allow each company to choose the best service option. We, Fiji-Service LLC, are the ASC (accredited/authorized service center) of all major CCP manufacturers. According to the requirements of most manufacturers cash register service must be carried out in accordance with the ETD (Operating Technical Documentation). Responsibility for the timely maintenance of the KCM and repair is borne by the User of the KCP. To service the CCP, the manufacturer recommends contacting the ASC, since regular qualified maintenance will allow maintaining the operability, safety and reliability of the operation of cash registers in accordance with the parameters set out in the ETD. Failure to comply with the conditions for conducting periodic serviceability checks, maintenance and repair entitles the manufacturer and (or) ASC to limit the warranty period and (or) refuse the user to repair the CCP free of charge. As part of the Maintenance Agreement (MS), we: We carry out warranty / non-warranty repairs Technical support 24/7 We control the transfer of data to the OFD A full range of services for registration, configuration and training Timely replacement of the fiscal drive We carry out field maintenance work on the maintenance of the online cash register We work under a contract for the maintenance of KKM POS software update if there is a technical possibility, we connect the CCP to the manufacturer's electronic service, which allows us to remotely and, accordingly, promptly resolve a lot of issues related to the operation of the CCP. Advantages of CCP service in Fiji-Service: The works and services listed above are carried out by highly qualified professional specialists who own the latest technological achievements in the field of servicing cash registers, periodically undergoing training / retraining on the basis of the manufacturer; We have the necessary tools and equipment designed to properly and quickly carry out the work and provide the services listed above; We have the latest information on the maintenance and repair of CCP; We have the opportunity to promptly contact the manufacturer in case any additional information is needed; We use original spare parts backed by the manufacturer's warranty and have them in stock. Editor's Choice Rhinoceros - blind giant There is a belief that rhinoceros horn is a powerful biostimulant. It is believed that he can save from infertility .... 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